Refund Policy
SPVAIG CAPITAL – Refund & Replacement Policy
At SPVAIG CAPITAL, we value your satisfaction. Our return and replacement policy applies to all products purchased from our website/app.
When Can You Return or Replace a Product?
Product is damaged or defective.
Product received is different from what was ordered.
Important: Do not accept delivery if packaging is damaged or tampered.
How to Request a Return or Replacement
Contact our Customer Care at [email protected]
.
Or fill the Refund Form via your account on our website/app.
Report damage, defect, or discrepancy within 24 hours of delivery.
Return Conditions
Product must be unused, with original packaging and tags intact.
Include all accessories, manuals, warranty card, freebies, and other components.
Free gifts must be returned along with the product.
Returns may be rejected if product or accessories are missing or damaged.
Pickup & Refund Process
Once approved, we will arrange pickup of the product.
You will receive an acknowledgment at pickup — keep it for reference.
Replacement will be provided for eligible products. If replacement is not possible, refund will be processed.
Refund Timeline
Refunds will be credited to the original payment method within 3 to 5 working days after successful inspection of the returned product.
